Executive assistance
A reliable right hand
Calendars, meetings, inbox, follow-ups and reports, handled with care and discretion.
- Calendar & inbox
- Meeting notes & follow-ups
- Executive reporting
Executive assistant & operations partner · Remote · GMT+8
Gabriel Louis Dungca
Executive Assistant to CEOs & Directors
I run the details of your week, keep projects moving across teams, and build the systems that stop work slipping through the cracks.
Behind the scenes
Many moving parts.
Every detail, accounted for.
Inbox
Calendar
Meeting notes
Follow-ups
Approvals
Invoices
Shared files
Reports
Requests
Projects
Priorities
SOPs
What I take off your plate
One reliable person, many roles
Executive support first. When your business needs more, I can also run the operations, systems and training around it.
Operations & projects
Projects that keep moving
Cross-team work tracked, deliverables chased and open loops closed before they become problems.
- Microsoft Planner
- Monday.com
- Asana
- Smartsheet
Workflow automation
Work that runs on its own
I map how work really flows, then automate the approvals, handovers and task setup nobody should be chasing.
- Power Automate
- n8n
- SharePoint
- Microsoft Forms
- Copilot
SOPs & training
Know-how your team can use
SOPs, handbooks, FAQs and interactive training courses that make new tools and processes stick.
- SOPs & handbooks
- Interactive courses
- Escalation paths
Research & presentations
Clear options for decisions
Tool and vendor comparisons, leadership decks and pitch materials that make the next decision obvious.
- PowerPoint
- Canva
- Perplexity
Custom platforms
A system built around you
Like Arch, the platform I run my own work on, I can build a private web app that brings your clients, tasks, time, invoices and reports into one place.
- Dashboards
- Client portals
- Process tracking
Selected results
What I did, and why it helped
Co-Create AustraliaExecutive support · Remote
Executive Calendar & Follow-ups
Managed leadership calendars, meetings, reports and follow-ups, so priorities stayed organised and nothing waited on a reminder.
Co-Create AustraliaExecutive support · Remote
Cross-Team Coordination
Coordinated projects across HR, Accounting, Marketing and Construction and chased deliverables, so leaders had one clear view of what was moving.
Co-Create AustraliaOperations & systems · Remote
Training & How-to Guides
Built interactive training courses and how-to guides for company tools, so staff could learn the systems without waiting for someone to show them.
Netovation Ltd.iGaming · Remote
KPI Performance Framework
Designed KPI tracking for chat quality, handling time, communication and productivity, so leadership could see team performance at a glance.
Netovation Ltd.iGaming · Remote
SOPs & Escalation Path
Wrote SOPs and a Support-to-VIP escalation path, so the team handled requests the same way and urgent issues reached the right people quickly.
SmartsheetEnterprise support · Remote
Automation Support
Resolved complex automation, workflow, dashboard and integration issues, so business customers could get their processes running again.
My own practiceArch · Live since Oct 2026
Operations Platform
Designed and launched Arch, a private platform that runs my pipeline, time, invoices and weekly reports in one place.
How I work
Clear priorities. Steady follow-through.
A dependable working rhythm for leaders and the people around them.
01
Align
We agree on priorities, your working style and what needs immediate attention.
02
Organise
I set up a clear rhythm for requests, reporting and follow-ups.
03
Deliver
I coordinate the work, keep people informed and close open loops.
04
Improve
I document what works and simplify recurring tasks when a better system will help.
What you can expect from me
Proactive, not reactive
I stay a step ahead so priorities keep moving.
Clear communication
Calm, timely updates that keep everyone aligned.
Full ownership
If it’s on my plate, I see it through to the finish.
Working with me
Simple to start, flexible to fit
Based in the Philippines and flexible on hours, so I can work within your business day.
Full-time
A dedicated executive assistant for your business, every working day.
Part-time
A set number of hours each week for the support you need most.
Project-based
A defined piece of work, such as a process, a guide or a dashboard, paid by milestone.
- Rate
- From USD 10 per hour. Projects can be priced by milestone.
- Hours
- Flexible to your time zone. I'm based in the Philippines (GMT+8).
- Updates
- A short progress report every week, so you always know where things stand.
How we start
- Book an intro call15 to 30 minutes to talk about your work and what is slowing you down.
- Share your prioritiesYour tools, your working style and what needs attention first.
- Agree the scopeHours or milestones, rate and how we'll communicate.
- Get startedI set up access, learn your preferences and send my first weekly update.
Featured project
Arch, the system I run my own work on
The same support I give CEOs and directors, pointed at my own business. Priorities clear, every open loop closed, recurring work handled.
- Opens on what needs me today
- Time, invoices and payments in one place
- Every lead and follow-up on one board
- I can build one around your business too
Work experience
Operations & Systems SpecialistCo-Create Australia · Remote
- Built interactive training courses, Onboarding Essentials and Microsoft 365 Copilot Essentials, for company-wide rollout.
- Streamlined workflows and documentation in Microsoft 365 to keep processes consistent with leadership priorities.
Customer Experience SpecialistNetovation Ltd. (iGaming) · Remote
- Designed KPI tracking for chat quality, handling time, communication and productivity.
- Wrote SOPs and set up an escalation path between Support and VIP teams.
Project Administrator / Executive AssistantCo-Create Australia · Remote
- Managed executive calendars, meetings, reports, documentation and follow-ups.
- Coordinated cross-functional projects across HR, Accounting, Marketing and Construction.
Technical Support SpecialistSmartsheet · Remote
- Resolved complex automation, workflow, dashboard and integration issues for business customers.
- Helped build troubleshooting resources and kept Salesforce records accurate.
Sales TrainerConcentrix · HP US & Canada
- Ran onboarding and training for new hires across voice and chat support.
- Coached new team members with targeted feedback alongside Operations and Quality teams.
Payment Resolution SpecialistIntouchCX
- Investigated and resolved payment discrepancies with customers, vendors and internal teams.
- Kept detailed CRM records for compliance and audit readiness.
Customer Service RepresentativeTeleperformance
- Helped healthcare members with benefits, claims and eligibility while following HIPAA rules.
- Delivered accurate documentation and problem resolution in a high-volume environment.
Education
BS Business Administration, Marketing ManagementTomas Claudio Colleges of Law
Additional capabilities
Website and design work
Selected live work and design concepts.
Completed signage shown on the live website
Live website
Edrianne Advertising Services
A website for a signage business in Teresa, Rizal, bringing services, project work and quote enquiries into one clear experience.
Visit live websiteDesign previews
Independent concepts and design explorations.
Reimagined concept · Not live
Construction & labour hire
HelpCon, website concept
A reimagined service website exploring clearer navigation, project presentation and a crew enquiry journey.
View concept
Reimagined concept · Not live
Ride-hailing & delivery
BBBring Philippines, website concept
A multi-service website concept exploring ride, food and parcel journeys through a clear, mobile-focused interface.
View concept
Website design · Not live
Korean fashion storefront
KG’s Korean Fashion, website design
A storefront design exploring product discovery, garment grading and a Messenger-led shopping journey.
View designLet’s talk
Looking for dependable executive support?
Available full-time, part-time or by project, for executive assistance and the operations work around it. Tell me what is on your plate.
